Please see below a list of frequently asked questions.
Another great source of information is The Knowledge Index, which you can find in the forum.
Q: What is Panasonic ID?
A: Is a single username and password with which you can access various Panasonic services you use, such as Lumix G Experience, Panasonic profile and newsletter registration on the website and My Home Cloud (for VIERA TV owners).
Q: Why do I need to use it?
A: Panasonic ID will make it a lot easier for you gaining access to your other Panasonic accounts with just one login detail.
Q: Why do I need to enter my date of birth?
A: Your date of birth is used to identify your account when resetting your password.
Q: Does Panasonic ID work with Lumix Club?
A: No, Panasonic ID is not compatible with Lumix Club
Q: How do I change my Panasonic ID password?
A: You can change your Panasonic ID password at any time by clicking on ‘Change password’ located in ‘My Account’ at the top right of the page.
Q: I still can’t change my password. What can I do?
A: Make sure that your new password is between 8 and 16 characters long and includes at least 1 digit.
Q: I have forgotten my password, how do I reset it?
A: Located below the login form you will see ‘Forgot password? Click here for a reminder’ when clicked you will need to enter your registered email address and date of birth. You will then receive an email with a link for you to reset. o If you have not signed up for a Panasonic ID you will get an email with a new password. o If you have signed up for a Panasonic ID you will be asked to enter a new password.
Q: Still need help registering or signing in?
A: Please contact email@example.com and we will try and respond as quick as we can.
Q: Do G Series cameras have a mechanical shutter?
A: Yes, it is normally kept open. This means you cannot see it even if you detach the lens.
Q: Electronic shutter is useful at weddings etc. Which cameras feature this?
A: The DMC-G1 doesn’t have an electronic shutter because the structure of the sensor didn't allow it. The DMC-G5 and DMC-GH3 do have an electronic shutter feature.
Q: If the shutter is normally open, how does the shutter work?
A: It closes right before you release the shutter and then starts exposure.
Q: Is it possible to use touch screen functions by pressing buttons or keys on the camera?
A: Yes. (Except for "touch shutter")
Q: What is Intelligent Resolution technology?
A: Intelligent Resolution is the technology that intelligently controls the resolution. It classifies the image into three types of area, edge area, detailed texture area and soft gradation area, and applies optimum process to each area. With this, the developed image resolution is improved, and higher image quality is realized in movie in AVCHD as well as photos. In addition, we aimed at improving overall image quality. For example, noise reduction is applied to the image taken at high sensitivity without losing high-resolution look. The following are realized with this technology: 1. Improvement of normal image quality. The image quality of full-pixel image is improved so that the image looks clearer and crisper. Higher performance of high-performance LEICA lens is ensured. In addition, higher image quality is achieved in movie recording as well as in AVCHD. 2. Improvement of the image quality in shooting at high sensitivity. Noise production process tend to cause loss of resolution. Thanks to this technology, when noise reduction is applied to the image taken at high sensitivity, the image can maintain the sharpness. As a result, effective noise reduction can be realized.
Q: What is the Intelligent D-range Control?
A: In addition to the compensation of dark areas performed by the conventional Intelligent Exposure, the new process detects the gamma curve to also suppress highlighted washout depending on the situation intelligently. The result is clear picture suppressing both black shadows and washout.
Q: In what scenes is it effective?
A: When you want to capture the blue sky and the dark part inside the building at the same time under the clear weather, the contrast between the two subjects is extremely different. In such a case, you can capture the image beautifully without gradation break-ups using Intelligent Dynamic Range Control.
Q: When I zoom in to take a picture & press the shutter the camera shows me the whole image instead of the zoomed in area.
A: If the camera is in manual focus mode and the focus ring is moved then the LCD image will change to a zoomed area of the centre of the image. This function is called manual focus assist and is only to enable correct focussing of the image. When the shutter is pressed the LCD will show the whole of the image to be taken.
Q: How do I reset my camera?
A: 1. Set the mode dial to P and ensure your camera is not in iA mode 2. Press the menu/set button 3. Select the setup option 4. Scroll through the setup listings until you get to 'reset' 5. Select the reset option to reset your camera.
Q: Is there a way of setting the camera to infinity focus?
A: There is no way of setting the camera to infinity focus; you will either need to use Auto focus or manual Focus to achieve the correct focus distance.
Q: What is different from the conventional dark part compensation?
A: Gamma curve correction is applied to the high brightness part as well as the dark part.
Q: How is Intelligent Dynamic Range Control processed?
A: It is processed with different correction curves to provide each shooting scene with optimal correction.
Q: Is Intelligent Dynamic Range Control always ON?
A: You can select the effect among "OFF", "Weak", "Moderate" and "Strong".
Q: Is Intelligent Dynamic Range Control a technology unique to Panasonic?
Q: Is Intelligent Dynamic Range Control software-based processing or hardware-based processing?
A: It is hardware-based processing.
Q: What is the advantage of the Contrast AF system?
A: The strongest advantage is the improvement in accuracy. In addition to that it allows the Face detection AF/AE to be used. It also increases the freedom in selecting the metering mode, and it reduces the number of times mirror moves when using Live View, allowing smoother shooting.
Q: Is there a difference in accuracy between phase difference AF and Contrast AF?
A: Theoretically, we believe that Contrast AF has a higher level of accuracy.
Q: What do I need to set on the camera to enable me to use third party Non 4Thirds lenses?
A: You will need to change the option 'Shoot W/O lens' Details on Page 110 of the instruction manual. This allows the camera to operate when no lens or a non dedicated lens is attached.
Q: I touched the LCD but only the AF box moves, why is the camera is not focusing?
A: Touch AF works when using movie recording, when Quick AF or Continuous AF has been selected in the “Pre AF” menu and when using touch shutter. In all other modes touching the screen only moves AF area. To focus on that area you then need to half press the shutter button. Please check selected mode.
Q: Can I use external flash trigger with the hot shoe?
A: Yes, however you will need to ensure to use a trigger system with a low terminal voltage (Less than 24V).
Q: Can I use a G Series camera with my telescope or spotting scope?
A: In theory yes providing you purchase a third party adaptor for your spotting scope or telescope for connecting it to a Micro 4Thirds camera. You could also use the DMW-MA1E to convert from Micro 4Thirds to Normal 4Thirds standard. You might find it easier to obtain an adaptor for your telescope for the 4thirds standard.
Q: What is "Touch shutter"?
A: You can simply touch the subject you want to photograph, 1-area AF focuses on that subject and takes the photo. It makes photo shooting much easier and quicker.
Q: Can I get an infrared filter for my camera?
A: Unfortunately Panasonic do not produce an infrared filter for the G series lenses. I would advise you to check the following link for other G Series user’s advice on infrared photography. Click here to find out more
Q: If you use a mount adaptor to mount a Four Thirds lens with an aperture ring, will the aperture ring work?
Q: Does touch MF work with old lenses via mount adaptor?
A: Yes, but with no MF focusing guide.
Q: Are there adaptors made by Panasonic for interchangeable lenses from other companies?
A: Panasonic have produced adaptors to use Leica M and Leica R lenses on G series cameras. Click here to find out more
Q: How do I Use 'Manual Focus assist' with non dedicated lenses?
A: There is a compatibility chart on the Panasonic global support site. Click here to find out more
Q: Can Four Thirds lenses be used?
A: Yes, the DMW-MA1 is a mount adaptor available for Four Thirds lenses. Auto focusing can also be used for lenses that support the Contrast AF function.
Q: Can interchangeable lenses from other companies be used?
A: There is a compatibility chart on the Panasonic global support site. Click here to find out more
Q: Are all the Micro 4Thirds lenses compatible with the G series cameras?
A: Yes, the Micro 4Thirds system allows compatibility between different manufacturers who make lenses for this system. Currently lenses for Micro 4Thirds are manufactured by Panasonic and Olympus.
Q: I touched the sensor by mistake. How can I clean it? I don't think a blower works for finger prints.
A: You need special treatment to remove oily stain like finger prints. Please contact one of our service centres, using the appropriate options in the 'Contact Us' section of the Lumix Lifestyle website.
Q: I have loaded the software to the card but the camera will not update what could be wrong?
A: Firstly ensure the '.BIN' file is on the root directory of the card. Also note that the camera will not update unless the battery is fully charged (Showing 3 bars of battery).
Q: How do I load the firmware file to the camera?
A: You will need to load the firmware file to the root directory of an SD card using a card reader.
Q: The PhotoFun Studio software is registering all my folders. How do I stop it?
A: The software operates on a system of registered folders. When the software is installed it indexes the images that are held in the default-registered folders - My Documents and Desktop. Any images that are in JPEG format and are in these folders will show in the right hand window of the software. Please note that the software does not create a duplicate of the image and is operating as a gallery of the images that it has indexed. To alter the registered folders, within the PHOTOfun STUDIO software, select Tools->Settings->Registration folder. The registered folders can now be altered. To stop a folder being registered you can delete it. This does not delete the images but just removes the folder from the registered folders list. If you wish to only have photographs from the camera showing in the software you can then create a new folder specifically for the images and upload them to this folder. You cannot register a folder that is already contained within a registered folder. For example if the My Pictures folder is registered and has a folder called 'Holiday' in it you can not register the 'Holiday' folder as it is already contained within the registered My Pictures folder.
Q: Why won't the software that comes supplied with my camera work with my Mac computer?
A: The supplied software is not Mac compatible. Connect the camera to the Mac via USB, selecting PC on the cameras connection options. The camera will install using drivers built into the Mac and appear on the desktop. iPhoto should start up automatically when the camera is connected to the Mac, and give you the option to import your Photos and Motion JPEG Video. We recommend using OSX 10.4 onwards and iPhoto 08 onwards. To download your AVCHD video should that option be available on your camera you will need to use the iMovie 09 package from Apple. iMovie will not automatically open. You will need to open iMovie and then click on the Import button on the left hand side of the software. Please note that iMovie 08 will detect the AVCHD videos on the camera but may crash when importing. There is advice on the Apple website regarding this: Click here For further help using the Mac applications please refer to the Apple website, contact Mac by phone or visit your nearest Mac store.
Q: I have put photos on my SD card but my camera does not recognise the files.
A: The images need to be put into the correct folder structure on the SD card for the camera to recognise them. First create a folder called DCIM. Within this folder you should create another folder called 100_PANA and place the images is this folder. The images will need to have a name in the following format P1000001.jpg. Please refer to your instruction manual for further details on the correct folder structure required.
Q: I cannot delete photos on my computer. It says the image is write protected.
A: You are not able to delete using the PC. The cameras USB connection is read only. To delete Photos disconnect from the PC and use the delete all or format Option (Format being the quicker and easier). Another option is to use a third party SDHC USB card reader/writer. The same procedure would also apply for copying & pasting photos to your computer.
Q: Can I use third party editing / Raw converters?
A: Providing that the software you are using supports the camera, then you are able to use this software. To check suitability of the program you are using please contact the manufacturer of the software and enquire as to whether they support RAW files from your camera.
Q: What program do I use to convert the RAW files?
A: The camera comes with Silkypix Developer, which can open and convert the RAW files. Silxpix software can be downloaded from the Silkypix website here. Click here
Q: Are G series cameras Apple compatible? Camcorders are compatible with iMovie.
A: Yes G series cameras are compatible with Apple iMovie (iMovie 09 onwards) as long as it’s not AVCHD 50p.
Q: Can G series cameras play movies taken with Camcorders?
Q: What's the difference between MJPEG and H.264, and between MJPEG and AVCHD?
A: MJPEG is suitable for playing on a PC or for website uploading. As H.264/MPEG4 is adopted in digital terrestrial TV broadcasting, H.264/MPEG4 is a standard for video compression which is suitable for playing HD movie on audio visual appliances. AVCHD lite is a standard for recording high definition signal (H.264/MPEG4) taken by camcorder onto SD card/HDD/DVD. We do not consider there is a remarkable difference in image quality between Motion Jpeg and AVCHD. Since differential compression is used in AVCHD, AVCHD has higher compression rate, thus allows longer recording time with a memory card.
Q: Can the flash be used as a video light during video recording?
Q: Can I edit movie clips on the camera?
A: Yes you are able to split movie clips to delete unwanted section of video.
Q: How long can a continuous recording be, when using AVCHD or AVCHD Lite format?
A: For Europe models it is 29 minutes and 59 seconds.
Q: If I use SDHC, SDXC cards, does it stop movie recording when it reaches 4GB?
A: In AVCHD Lite movie recording, the file will be divided but it doesn't stop movie recording. In Motion JPEG movie recording, it stops when it reaches 2GB. This is a limitation of Motion JPEG file. In ‘HD’ a 2GB motion jpeg file will equate to approx 8 minutes 27 second, this is what will be displayed on the camera.
Q: Which O.I.S modes can I use in movie recording mode?
A: Mode 1 only.
Q: What are the effective pixels of AVCHD Lite movie recording?
A: 1280 x 720 = 920,000 pixels.
Q: Can I start movie recording by shutter button instead of movie recording button?
A: If you select "Motion picture P mode", you can do so. Optional remote shutter (DMW-RSL1) is also available, but you cannot take photos during movie recording at this mode.
Q: What is movie EX zoom?
A: You are able to get a zoomed image without losing resolution by cutting out an image from the centre of image sensor. 3x equiv. zoomed image can be acquired when AVCHD Lite HD movie recording. If you use a 45-200mm lens (35mm camera equiv. 90-400mm), you can get super telephoto zoom range of 270-1200mm equiv when movie recording.
Q: Do digital red-eye correction and Intelligent D-range Control work in 3D shooting?
A: No. Because there may be cases when right and left images have different effect.
Q: Is it possible to preview the shutter speed effect?
A: No, because the aperture is fixed to F12.
Q: Is only one lens used for the JPEG file?
A: JPEG is made with the image through the left eye.
Q: Can the iA (Intelligent Auto) mode be used for 3D shooting?
A: No, iA and A mode will be set to P mode in 3D shooting.
Q: Are the MPO file and the JPEG file shot in 3D for right eye or left eye?
A: MPO file is made with the image through both eyes.
Q: What is the recording format? Can it be taken in RAW?
A: It is compatible with the MPF (Multi Picture Format, file extension is ".mpo") of CIPA. It can be taken in JPEG only, Recording in RAW is not possible.
Q: Where is the convergence point?
A: Approx.1m (Images shot at 0.6m - 1m pops out of the TV).
Q: Is it possible to view 3D images on the camera?
Q: What is the focal distance of 3D lens on a 35mm camera equivalent?
A: Equivalent to approx.68mm in 16:9 aspect.